Skip to main content
  • Yelp
  • Google Business Profile
  • facebook

I Want a Safe Repair and I Don't Trust the Insurance Company to Protect My Rights, What Do I Do?

  • YOUR CAR, YOUR CHOICE. Under Connecticut Law, you have the right to choose the repair facility of your choice.

  • You do not have to take your car to a drive-in claims center or other insurance company facility.

  • Your insurance company may try to coerce you into using its direct repair program (e.g., "preferred program", "blue ribbon program" or "concierge program") for repairs or to be appraised. You do not have to do this.

  • A direct repair program (DRP) is a contractual arrangement between the repair shop and the insurance company. DRP arrangements are controversial because they put pressure on the repairer to keep costs down, often at the expense of the customer.

  • It is generally in your best interest to choose an independent repair facility that will be looking out for you - and not conflicted by its obligations to an insurance company.

  • TIP: Before you choose a repair shop, ask the shop if it has a contractual arrangement with your insurance company or the insurance company for the at-fault driver.
    Safe Repair


     (90 Reviews)

    Tyler and Patty were phenomenal when I had to get a repair done through an insurance claim. They talked me through every detail and made sure I understood what was happening and when. When Progressive tried to give the run-around they were quick to resolve it. My car looks great with a new fender, front bumper and paint PLUS they even washed my car and vacuumed the interior of my car. Exceptional service and I'll definitely be back.

    , 03/28/2024

    join our team

    We are currently on the lookout for the following:

  • Body refinish and Mechanical
  • tire-track-image

    Get free Coupons

    Take advantage of these great offers!

    20% OFF!!

    4 wheel alignment with 4 tires purchase


    Certified Assured Performance
    Assured Performance Collision Care
    Alfa Romeo Certified Collision Center
    Infiniti Certified Collision Center
    Nissan Certified Collision Center
    Hyundai Certified Collision Center
    Kia Recognized Collision Repair Center
    AAA Approved Auto Repair
    Chamber of Commerce
    ProFirst Honda
    Auto Body Association of CT
    Interstate Batteries
    Connecticut Insurance Department
    OEM Certified
    Mopar FCA Certified
    NAPA  Auto Care
    TECH-NET Professional Auto Service - Trans
    Car Care Aware