Collision FAQ

No. In the state of Connecticut, you have the legal right to choose your own repair facility. Your insurance company may suggest a preferred shop, but you are never obligated to use one. At Victor Auto Body Works, we work with all insurance carriers and will advocate on your behalf to ensure your vehicle is repaired properly.

Repair times vary based on the extent of the damage, the availability of parts, and the complexity of the work required. Minor repairs may take just a few days, while major collision work can take two weeks or more. We provide a detailed estimate and timeline before beginning any work, and we keep you updated throughout the process.

Yes! We provide a limited lifetime warranty on all collision repairs performed at our shop. This covers defects in workmanship and materials for as long as you own the vehicle. We stand behind every repair because we know the quality of work our team delivers.

OEM stands for Original Equipment Manufacturer. These are parts made by your vehicle's manufacturer to the exact same specifications as the parts that came on your car from the factory. We recommend OEM parts whenever possible to ensure the best fit, finish, and long-term performance of your repair.

We use a computerized color-matching system that analyzes your vehicle's exact paint code and adjusts the formula to account for fading and environmental wear. Our experienced painters then apply multiple coats and blend the new finish seamlessly with the existing paint, ensuring a perfect factory-quality match.