Insurance FAQ
Understanding your insurance rights and the claims process.
We Advocate For You
Navigating insurance claims can be confusing and stressful. Our experienced team handles the entire process on your behalf, from initial filing to final payment. We communicate directly with your insurance company, fight for proper repair procedures, and make sure your vehicle is restored to its pre-accident condition.
Yes! We work with all major insurance carriers including State Farm, Geico, Progressive, Allstate, USAA, and many more. We handle the entire claims process on your behalf, communicating directly with your adjuster to ensure your repair is approved and completed properly.
First, report the accident to your insurance company and obtain a claim number. Then, bring your vehicle to our shop or call us to arrange towing. We will work directly with your insurance adjuster to schedule an inspection, provide a detailed repair estimate, and get your vehicle repaired as quickly as possible.
A deductible is the portion of the repair cost that you are responsible for paying out of pocket. For example, if your repair costs $3,000 and your deductible is $500, your insurance company pays $2,500 and you pay $500. Your deductible amount is determined by your insurance policy.
Absolutely. We can coordinate a rental car for you through your insurance company's rental coverage. If your policy includes rental reimbursement, we will arrange to have a rental car ready for you when you drop off your vehicle so you are never without transportation.
This is common. We will document all necessary repairs with detailed photos, manufacturer repair procedures, and itemized breakdowns. We then submit a supplement to your insurance company with this evidence. We advocate on your behalf to ensure every repair needed for your vehicle's safety and appearance is covered.
Claim Checklist
- Exchange information with the other driver
- Take photos of all vehicles and the scene
- File a police report if there are injuries
- Call your insurance company to open a claim
Important Note
In the state of Connecticut, you have the legal right to choose your own auto body repair shop. No insurance company can require you to use a specific facility. You deserve quality repairs from a shop you trust.
Call (860) 346-8800