590 Washington St, Middletown, CT
(860) 346-8800

Privacy Policy

Last Updated: March 27, 2026

Victor Auto Body Works ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and mailing address when you submit forms or contact us.
  • Vehicle Information: Make, model, year, VIN, and details about damage or service needs.
  • Insurance Information: Policy details and claim numbers when relevant to your repair.
  • Usage Data: Browser type, IP address, pages visited, and other analytics data collected automatically.

2. How We Use Your Information

We use the information we collect to:

  • Provide estimates and schedule repair services for your vehicle.
  • Communicate with you about your repair status, appointments, and follow-ups.
  • Process insurance claims and coordinate with insurance providers on your behalf.
  • Improve our website, services, and customer experience.
  • Send service reminders and promotional communications (with your consent).

3. Information Sharing

We may share your information with:

  • Insurance Companies: To process claims and facilitate repairs covered by your policy.
  • Service Partners: Towing companies, parts suppliers, and rental car agencies as needed for your service.
  • Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You may opt out of promotional communications at any time by contacting us or using the unsubscribe link in our emails. You may also request access to, correction of, or deletion of your personal information by contacting us using the information below.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

590 Washington St, Middletown, CT 06457
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